Terms of sale

• Subscriptions are provided by Ruslans Vasiļjanovs, a self-employed person (saimnieciskās darbības veicējs) registered with the State Revenue Service of Latvia. Contact: csmixcs2@gmail.com.
• Orders and payments are handled by Tebex - the official seller (Merchant of Record) for all orders. Tebex takes the payment, issues the receipt and is responsible for taxes and payment questions. The Tebex buyer terms also apply at checkout.
• Only Tebex receives your card details. We do not see or store them.
• By paying, you confirm that the card or other payment method belongs to you or that you have permission to use it.
• Prices are in euros and already include taxes (VAT) where they apply in your country. You see the final amount before you pay.

• MIX+ and MIX Pro are subscriptions to a set of bonuses on CSMIX servers for 1, 3 or 12 months. What each one includes is listed on the Subscription page at the time of purchase.
• Some bonuses affect gameplay: for example, AWP without limit, a defuse kit, armor, anti-flash from your own flashbangs and +$1500 at round start. Bonuses work only on CSMIX servers; some of them turn on only from round 3 - this is stated on the subscription page.
• A subscription is a one-time purchase for the chosen period. It does not renew automatically, and you are not charged again. You can extend it with a new purchase: the period is added to the current one.
• A subscription is linked to the Steam account you signed in to the website with. It cannot be transferred to another account, exchanged or cashed out. It is not a Steam item and has no monetary value outside CSMIX.
• A purchase gives you a personal right to use the subscription bonuses on CSMIX servers for the paid period. This right cannot be transferred and does not give you ownership of the servers, the website, the software or anything else.
• Any bonus can be turned off in game with the !sub command. A bonus that is turned off does not extend the subscription period.

The subscription is activated automatically right after payment, usually within a few minutes: on the website and on the servers (after reconnecting or on a new map). If the subscription is not there after 24 hours, write to us - give your SteamID and the Tebex order number from the email.

• Under EU law, a consumer has 14 days after payment to withdraw from the purchase without giving a reason. At checkout you ask for the subscription to start right away. If you withdraw within these 14 days, we turn the subscription off and refund the price minus the part for the days it was already active. After 14 days the money is not refunded, including if you stopped playing or do not use the bonuses.
• This does not affect your statutory rights. We will refund the money in full if:
  • the payment went through twice or by mistake;
  • the subscription was not activated through our fault and we did not fix this within 7 days after your email;
  • the law of your EU country requires a refund.
• To request a refund, write to csmixcs2@gmail.com within 14 days after payment (Tebex order number and SteamID). Tebex makes the refund using the same payment method. If the subscription is refunded, it is turned off.
• If you dispute the payment through your bank (chargeback) without writing to us first and waiting for our reply (we reply within 14 days), we turn the subscription off and may block your account on the CSMIX servers and website. If the dispute was justified (for example, the card was used without its owner's permission or the mistake was ours), write to us and we will lift the block.

• We try to keep the servers running at all times, but maintenance, CS2 updates and outages can happen. Short interruptions do not extend the subscription. If the Service was down through our fault for more than 3 days in a row, we will extend everyone's subscription by that time.
• We may change and improve bonuses. If we remove a bonus for which the subscription is usually bought and do not replace it with an equivalent one, you can ask for a proportional refund for the remaining period.
• Prices for new purchases may change. A period that is already paid does not change.
• If the CSMIX servers close for good, we will let you know in advance and refund the money for the unused period.

• A subscription does not protect you from punishments: the same Server rules apply to subscribers.
• A ban or mute for a confirmed violation does not extend the subscription and does not give the right to a refund.
• If a ban turns out to be a mistake and is lifted, we will extend the subscription by the length of the ban.
• Payment fraud - using someone else's card without permission, deception when paying, repeated unjustified payment disputes (chargebacks): we may turn off the subscription without a refund and block purchases for that account. We may also block the account on the CSMIX servers and website.

• To the extent permitted by law, our total liability to you in connection with subscriptions is limited to the amount you paid for subscriptions in the last 12 months, or €50, whichever is higher.
• This does not limit liability that cannot be limited by law (for example, for intent and gross negligence), nor your consumer rights under EU and Latvian law.

You can buy a subscription from the age of 18. If you are under 18, you need permission from your parents or guardian - a purchase without it may be cancelled at their request.

• First write to us at csmixcs2@gmail.com - we will reply within 14 days. Questions about payment and receipts are also handled by Tebex support (tebex.io/contact/checkout).
• A consumer can turn to the Consumer Rights Protection Centre of Latvia (PTAC, ptac.gov.lv) or to the European Consumer Centre of their country.
• Latvian law applies; if you are a consumer in another EU country, you keep the rights your country's law gives you.
• The Latvian and English versions of these Terms are the authoritative ones; other languages are translations for convenience.